How do I dispute an iTunes charge and get a refund?

If you noticed a random charge on your iTunes account, or if you see a charge that you didn't make, here's how you can dispute the charge and get your money back.

Aug 5, 2020

iTunes has an incredible variety of music, movies, TV shows and apps. People purchase all the above from iTunes but sometimes there may appear unwarranted charges on your iTunes account. In order to dispute a charge and get a refund, your issue needs to be valid. You will not get a refund from iTunes for buying the wrong item, buying something by accident or buying an item then deciding you no longer want it. It is crucial to note that you can only receive a refund for an item you have purchased in the previous ninety days.

iTunes retains the right to accept or refuse any refund request. You can request a refund from iTunes through three ways:

Getting a refund through your iPhone or iPad

There are no links to directly report a problem on the iTunes or Apple store. Therefore, if you want to request a refund, you will have to do it through the web browser on your iPhone, iPod touch, or iPad. The steps you should take to get a refund through the above devices are as follows:

  1. From your home screen, open you preferred email app
  2. Locate your ‘Receipt from Apple.' You may have to search for it if it is not easily and immediately noticeable
  3. Click the receipt of the purchase that you want refunded. You may have to do a bit of clicking to find the receipt unless you can recall the exact date
  4. Click ‘Report a problem' alongside the purchase that you want to report
  5. You should be redirected to Apple's problems report page where you will be prompted to input your email address and Apple ID
  6. Tap ‘Choose Problem' and a drop down menu will appear. Select a problem from the menu
  7. If you follow the prompt, your options are to submit the problem, visit iTunes Store support or contact the app developer directly. Choose one and you should hear from iTunes/Apple soon whether your request was accepted or denied

Getting a refund using the web

You can bypass iTunes if you are not near your computer by requesting a refund via any web browser using the steps below:

  1. Launch your web browser
  2. Open Apple's problems report page
  3. You will be prompted to log in. Input your Apple ID user name which is usually your email address and password
  4. Select the necessary tab i.e. music, apps and movies e.t.c.
  5. Click ‘Report a problem' alongside the purchase for which you want a refund
  6. Tap ‘Choose Problem' and select your specific issue from the subsequent menu
  7. If you follow the prompt, your options are to submit the problem, visit iTunes Store support or contact the app developer directly. Choose one and you should hear from iTunes/Apple soon whether your request was accepted or denied

Getting a refund using iTunes on Mac or Windows

  1. Launch iTunes on your Mac or Windows PC
  2. Scroll to the menu bar and click ‘Account'
  3. Subsequently click ‘View Account'
  4. You will be prompted to fill in your Apple ID and password
  5. Under ‘Purchase History' click ‘See All'
  6. You should be apple to see the charge you want to dispute. If not, choose the date range under which you bought the app
  7. Click ‘More' next to the item for which you want a refund
  8. Click ‘Report a Problem' which will be below the app's name
  9. Tap ‘Chose a problem' and select your specific issue from the subsequent menu
  10. If you follow the prompt, your options are to submit the problem, visit iTunes Store support or contact the app developer directly. Choose one and you should hear from iTunes/Apple soon whether your request was accepted or denied

If you have a problem requesting a refund in any of the above ways, you can contact iTunes customer services. You can obtain the contact information from GetHuman.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I dispute an iTunes charge and get a refund?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for iTunes Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like iTunes in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I dispute an iTunes charge and get a refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

iTunes

Asked 5 years ago
Updated 4 years ago
Viewed 2,204,538 times
iTunes
billing issues
fradulent charges
itunes charge
dispute itunes charge
Dispute a Charge
Dispute a Charge

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!