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Instructions to help with popular customer service issues

No Guides Written Yet

We haven't written any how to guides for Xfinity problems. This could be because we haven't gotten enough requests for them from customers using our website. And that could be because Xfinity does not have many customers - or at least not many that use GetHuman to find and fix customer service problems. Or maybe their customers find the issues they encounter easy to resolve themselves. Either way, let us know if you are having a problem with a Xfinity product or service that we should write an instructional guide for. We're here to help customers!

What Are GetHuman How To Guides?

While we haven't spent enough time writing useful manuals on how to solve Xfinity customer care issues, it is something that we often do for larger companies. A larger company example would be our Wells Fargo how to guides page. And also our AT&T guide page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don't have more free help to offer for your Xfinity problem that you're facing.

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Xfinity customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Xfinity customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Xfinity customers

I need to remove a person off of my account
I received a call from someone named Ashley at *** area code stating she was a represen...
I would like to speak with someone regarding moving my cable.
I need a technician sent to home to put n cable!!!!!’
Almost a month ago I got Xfinity mobile when I upgraded my internet through them. They...
Delay cancellation of service from Oct ** to Oct **. I need my internet service thro...
I want to change my cell phone number, it’s been scammed
Requesting at least ** days of credit on my next bill for lack of phone, internet and T...
I canceled my service in January of ****, and was sure to pay my last bill. I just rece...
Can I please get the service back on till Wednesday to make a payment
Eh? You've never seen a pair of ******* before? And you're HOW old?! J-Jeez! Ahahahah...
My internet is being very slow, both download and upload speed
I would like to know what savings I can get if I bundle my mobile and existing internet...
What plan do I need for going out of the US?
I need to speak with a human. Seriously
I would like to request to make a partial payment and pay the remainder **-**
Remove starz promo $*.** a month from my bill. Don't want it now or in the future
want starz from my bill
See more issues reported by Xfinity customers

Does GetHuman write how-to guides because they are a partner of Xfinity?

GetHuman has no affiliation whatsoever with Xfinity, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Xfinity have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Xfinity Reference

Guidance for Other Companies

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