How to Order a Genie+ Lightning Lanes and Individual Lightning Lane with Walt Disney World?

Walt Disney World has re-branded Fast Pass to Genie + Lightning Lane and Individual Lightning Lane passes. Each can be purchased through the mobile app either at the time of ticket purchase for Genie + or the day of your visit for Individual Lightning Lane passes. Both provide a shorter wait time at some of the more popular rides, allowing you to better enjoy your Disney visit.

Oct 12, 2022

With almost a quarter of a million guests each day at Walt Disney World, lines at most of the rides are inevitable, especially the more popular ones. Genie + Lightning Lanes and Individual Lightning Lanes can come in handy, but how do you order them with Walt Disney World? You can find out more about the park by contacting guest support here, and below are ways you can add these features to your Disney experience.

Adding Genie + Lightning Lanes to Your Tickets

There are a couple of options for adding Genie + to your tickets at Walt Disney World. You can add it when you initially purchase your tickets, or you can add it each day. Genie + costs $15 per day, per person, so make sure you budget enough for each member of your group. To add Genie + follow these steps:

  1. When you purchase your tickets, you will be given the option to add Genie + to each day at checkout. If you are going to the park during peak season, this may be the best option to ensure you don't have long wait times.
  2. You can also purchase the Genie + option each day of your visit through the mobile app. If you want to save money, you can use this option and plan your park days to visit rides with shorter wait times on the days you don't have Genie +.
  3. Open the app on your mobile phone.
  4. Click "Genie +" to add this to your day at the park.
  5. At 7 a.m., you can start making your Genie + Lightning Lane selections on the rides you want to experience. Wait times at these rides average approximately 5 minutes.

Individual Lightning Lanes

Note, Genie + allows you to add "Lighting Lane" options during the day to experience as many rides as possible, but it does not cover all the rides. That is where Individual Lighting Lanes come in handy. To add Individual Lanes to your Disney day, follow the steps below:

  1. For guests staying at a Disney resort, purchases of Individual Lightning Lanes can be made as early as 7 a.m. using the mobile app. For those not staying at the park, Individual Lightning Lane passes are available when the park opens.
  2. Open the app and search for Individual Lightning Lane experiences.
  3. Scroll through the list and make up to two selections per day.
  4. Check the prices for each pass because the price per experience can vary based on the ride's popularity and capacity.
  5. Complete your purchase of your Individual Lightning Lane passes which includes your reserved time to enjoy the ride.
  6. At the reservation time, show up and scan your mobile app or wristband to enter the Lightning Lane.

While Genie + and Individual Lightning Lane passes can help you enjoy more rides with shorter wait times, these features do carry additional fees. For more information contact Walt Disney World guest services here.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Walt Disney World Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Walt Disney World in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How to Order a Genie+ Lightning Lanes and Individual Lightning Lane with Walt Disney World? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Walt Disney World

Asked 2 years ago
Updated 2 years ago
Viewed 127,062 times
Walt Disney World
Walt Disney World
Genie +
Individual Lightning Lane
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!