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Instructions to help with popular customer service issues

Popular Verizon How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Verizon customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Verizon customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Verizon customers

Plan was supposed to be canceled, says my phone isn't on an account, unknown line is on...
Plan wasn't canceled cause there is an unauthorized number included on my plan when my...
I received my router but did not receive a modem
N*ed to speak to representative
Verizon Affordable Connectivity Program (ACP) eligibility for new FIOS subscribers ...
Want Internet and voice services
New services voice & Internet
I have an international plan starting Dec. *th and I have a Galaxy Z-Flip* *G phone and...
I’m not getting a good response time with my jet pack MiFi
I received a masters card for a refund can’t activate it
I received a master card for a refund and can not activate it
I've never got no signal no service where I live at not even in my house and I've never...
I purchased the phone at Walmart and my phone was stolen at at gas station
Want help picking an international plan ...
Replacement phone was delivered to totally wrong address
My elderly neighbor brought me her recent landline phone bill. There are a large numbe...
Our house phone has lost access to voicemail and all our messages. We are also voicema...
my computer isn’t connecting to the Internet even though I’m on Wi-Fi and I have a Veri...
See more issues reported by Verizon customers

Does GetHuman write how-to guides because they are a partner of Verizon?

GetHuman has no affiliation whatsoever with Verizon, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Verizon have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Verizon Reference

Guidance for Other Companies

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