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Instructions to help with popular customer service issues

Popular Ubisoft How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Ubisoft customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Ubisoft customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Ubisoft customers

North American servers are DOWN.**People in North America region cannot play Star Trek...
I would like to speak to a ubisoft designer or manager about a song I've written I thin...
I love playing rainbow six siege on Xbox and I have spent a sizable amount of money on...
I want to know if your company is affiliated with the Corona virus sweepstakes. I am no...
Hello,**I am getting a online Verificaton failure with Fae Cry *
Dear Ubisoft,**My name is Christopher Urena, a big fan of your Assassin's Creed games w...
In rainbow * siege I got suspended for * days for no reason I did no team kill, I didn...
I have a problem about the game steep.*I am pretty far in the game but i would like to...
I have lost access to my account apparently my email does not even connect to a Ubisoft...
Liebe Damen und Herren,*Ich habe vor ca. * Monat mit * Freund und * weiteren Mitspieler...
ive been disconnected from my match and ive been trying to connect back to the match fo...
I want to attach games to an account on ubisoft connect as i forgot the original accou...
I am unable to create a young person account via any of instructions provided by Ubisof...
hello some time ago my main r* account was hacked (Mannyfresh ..) email (*****@***.com...
Please help me I've just completely completed everything in assassin's creed vallalla a...
i purchased Ubisoft*, everything went well, the game running smoothly then an hour late...
So, in operation Neon Dawn the push-to-start menu was removed from the game Rainbow Six...
Every time When I start the game rainbow six siege there is an synchronization error.*I...
See more issues reported by Ubisoft customers

Does GetHuman write how-to guides because they are a partner of Ubisoft?

GetHuman has no affiliation whatsoever with Ubisoft, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Ubisoft have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Ubisoft Reference

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