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Instructions to help with popular customer service issues

Popular UPS How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common UPS customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing UPS customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other UPS customers

My package was delivered to the wrong address
ups said my package was out for delivery but it never came do you want the tracking number
I want to speak with an agent
Why is UPS being unable to process my hold mail request? Is this temporary? I have ne...
Whenever I have a delivery the driver claim he has a problem with delivery. I think be...
have not received the package from Hughes net. Your number are:************ and...
I sent a package to S*o Paulo, Brazil over a month ago and it is still sitting in a war...
Can I give a labeled return package to my UPS driver when he delivers to my home?
Packages denied by UPS store. Need to stop truck so I can pick it up myself.
Re deliver package without signature or hold the package at a uPS location to pick up.
Need a return shipping label
I dropped off my package at a UPS drop off and didn’t receive a confirmation text. My p...
NEED CUSTOMS INVOICE RESENT TO ME
Wrong package received
My package was supposed to be delivered today by *pm but never arrived.*Now I am waitin...
I was suppose to have a package delivered to me on Monday. Then I got an updated email...
A package was suppose to be delivered to me but then the information changed and it jus...
*Z**X*F*NY******** Delivery says was left in driveway, it should have been delivered to...
See more issues reported by UPS customers

Does GetHuman write how-to guides because they are a partner of UPS?

GetHuman has no affiliation whatsoever with UPS, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of UPS have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

UPS Reference

Guidance for Other Companies

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