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Instructions to help with popular customer service issues

Popular UPS How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common UPS customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing UPS customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other UPS customers

Tracking for package shows in transit for * days. Last location is in Nashville however...
The text said a package was delivered but I did not get it.
I need to pick my package up from ups location I did not receive a slip regarding the n...
When will UPS pick up my package? My tracking number is *Z*****R*********.
I have been waiting to receive some mail I have an appointment told but don't want to m...
I was to have a package drop off on ******* it said when delivered met customer women...
My package has been stuck less than ** miles from me since Friday. The website tells m...
I keep getting shipped items from UPS that has been damaged in shipping, which lower th...
Address correction on perfectly accurate address is needed
missing package, scheduled delivery was ******* Saturday, and the tracking still shows...
I have a package to be returned to amazon and I cannot arrange for pickup
I have a pachage to b e returned and i need a pickup
My package is * hour and ** minutes away but won’t be delivered for another * days (the...
Kevin ups driver told me to call you. He's attempted *delivere a package. Please help...
The “guaranteed” * day shipping scam you have is ********. I paid for your scam on the...
Please call me concerning a package that I mailed to my son in Los Angeles, CA on...
Submitted a damage claim on ********* for Ceramic Christmas Tree - Tracking * *Z**V**V...
Package has been in transit with no delivery date for over a week. Package is a firearm.
See more issues reported by UPS customers

Does GetHuman write how-to guides because they are a partner of UPS?

GetHuman has no affiliation whatsoever with UPS, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of UPS have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

UPS Reference

Guidance for Other Companies

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