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Instructions to help with popular customer service issues

Popular UPS How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common UPS customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing UPS customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other UPS customers

I have a sound in my package three weeks but it’s not you alive yet?
I want to commend a UPS driver for his help.
*Z****************. Where is this package why wasnt it delivered yet and when is arrivi...
I need help with signing up for UPS Mychoice. I get a error message that states: **Bas...
Track a package, no address
*Z*V*F************ my package is missing and I can not accept that it is LOST....where...
Package sent to wrong addrsss
*Zxxxxxxxxx*******. My package was to deliver days ago. Where is it
NEED TO CHANGE ZIP CODE
My package, which you say has been delivered to our post office, has not been delivered...
My package is marked as "return to sender" but I don't know why? It was never delivered.
Tracking * *Z*****************Package "in transit" since *-**-**** from Wisconsin. Arr...
I need to know why my package has not moved it has been days and it is very close to th...
My Packages' delivery address has changed and I need to change it before it gets delive...
Need copy of delivery confirmation and signature for tracking *Z*****E**********
I need to find my package
I ordered a package from amazon about two months ago but when it was time to be deliver...
Delivery promised for * days. No delivery
See more issues reported by UPS customers

Does GetHuman write how-to guides because they are a partner of UPS?

GetHuman has no affiliation whatsoever with UPS, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of UPS have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

UPS Reference

Guidance for Other Companies

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