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Instructions to help with popular customer service issues

Popular TransferWise How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common TransferWise customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing TransferWise customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other TransferWise customers

I need to send you my Brazilian documents. Could someone please get in touch with me?
I couldn't send money using my wise account
I have just received from Barclays UK a letter stating that as I live in Spain and do...
My account was closed and I am very worried because the money I sent was supposed to ar...
Inwas refunded and I don’t know why
My wife and I are UK citizens permanently resident in Spain, currently banking (in the...
i have done my transfer from my monzo account to wise ,to send it to india ,but payment...
I received a spoof e-mail and would like to report it. I know it's a fake email because...
Hi, i reside in madrid and not sure if i can transfer money from here internationally
Can i have my pension payments paid into my Transferwise account**My Barclays branch ar...
Hi! So I have to get my account verified but my passport expired and I was not able to...
My Wise account is working ... I received and sent money successfully ... But I can't a...
Please have been sent money by Khalid kabeer GBP *** am yet to receive it..please help...
Our Business Account pays a payment processor for its service. I recently accidentally...
hello, *I talked with your client service earlier today and they said you check the mon...
I am waiting for a transfer which was done on ** May from Canada to a South African Ban...
i found a credit card on the road and i would like to report it to the bank
My iphone was stolen today. I cannot therefore access my Wise app on the phone. I have...
See more issues reported by TransferWise customers

Does GetHuman write how-to guides because they are a partner of TransferWise?

GetHuman has no affiliation whatsoever with TransferWise, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of TransferWise have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

TransferWise Reference

Guidance for Other Companies

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