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Instructions to help with popular customer service issues

Popular Sony How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Sony customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Sony customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Sony customers

I have my TV set up to our Wi-Fi net work but it won’t refresh so I can’t access wifi
My PlayStation * has waited to safety mode and it won’t turn back on or download anythi...
Im having trouble logging into my PlayStation account
Controller aint charging
Controller won't charge
Controller ain't charging
Looking for a ** inch TV that fits my entertainment center*Bill Franklin
I'm trying to regain my account back can I speak with someone on the phone
I was hacked and the person got me temporarily banned and its unfair i just want to pla...
I can't play one of my games the i got in the ps shop and i tried to reinstall it but i...
Headphone don't work anymore
My Playstation * needs to be up dated but I now have a new phone number so I can't rece...
I can't login in my account because I let somone sign in and now they changed my passwo...
My Sony PlayStation account is linked through an old email and phone number and I canno...
I need to send my ps* to get it fix
I can't get into my ps* account. I have access to the email but not to the phone number...
PlayStation accounts not working
Rear connector for speakers repair
See more issues reported by Sony customers

Does GetHuman write how-to guides because they are a partner of Sony?

GetHuman has no affiliation whatsoever with Sony, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Sony have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Sony Reference

Guidance for Other Companies

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