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Instructions to help with popular customer service issues

Popular Sony How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Sony customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Sony customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Sony customers

Account banned due to dispute of charge. Filed form to have account reopened. Case num...
Dvd player will not go on line
It’s probably something you can’t fix or something I just want to know how to buy a gam...
cant sign in to play men. on line and have changed password, works some times...
Trying to get in to my ps* account and don’t have the same number anymore
I man on the ps*. I was playing *k with my cousins. It was his birthday and then out of...
Power supply on PS* not working power button does not turn on on the system and it has...
There is a black box on my screen that says a new software update is available. Show de...
Is this from Sony customer service? That is what I want
Ich kann auf einmal nicht mehr auf mein Konto ( PS* ) zugreifen.Ich habe verschiedene K...
There is echo on my sound bar
I cannot use PayPal on my Ps*.
I have been banned twice now, for allegedly not complying with the play station terms o...
I have a differrent nimber
My phone number changed and I can’t get into my account because the * step verification...
Hey! My cash back claim got approved and said will take ** days to be transferred. It...
I went through chat support( https:**support.playstation.com*s*contact-support?language...
Reset password to playstation network
See more issues reported by Sony customers

Does GetHuman write how-to guides because they are a partner of Sony?

GetHuman has no affiliation whatsoever with Sony, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Sony have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Sony Reference

Guidance for Other Companies

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