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Instructions to help with popular customer service issues

Popular Sony How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Sony customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Sony customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Sony customers

Change my password to my PlayStation email is *****@***.com
My ps* was stolen trying to get the serial number for it i was told sony could help
So I have a total of $***.** worth of charges from playstation network on my debit card...
i need to speak with someone
I purchased a play station* through QVC and was told the item was shipped by Sony the i...
My ps* will not connect to the internet no matter what I do
DVD player, I am having trouble hooking it up
Locked user account for Playstation, forgot password and birthdate on acct is wrong
Quiero eliminar mi cuenta de playstation por la raz*n que lo vend* y la cuenta de mi...
I have questions about Facebook account locked
Want to report a player
I want to report a hateful racist threaten conversation with a teenage kid
My grandson received a $** Sony Playstation card for Christmas. The first few numbers o...
I pre ordered a game on ps* and now I have a ps*, I don't want the game to be a ps* gam...
I need an owner's manual for a cd player CDP****. My address to mail it to is **** **th...
Account closure. How to permanently delete my account
Jais acheter un jeux que je voulais pas fait plus que *semain que j'essaie de vous cont...
My PlayStation account got stolen this morning, around *:** am I got an email saying my...
See more issues reported by Sony customers

Does GetHuman write how-to guides because they are a partner of Sony?

GetHuman has no affiliation whatsoever with Sony, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Sony have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Sony Reference

Guidance for Other Companies

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