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Instructions to help with popular customer service issues

Popular Sony How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Sony customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Sony customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Sony customers

I’m trying to sign into my account. It’s asking for a code. The code is being sent to m...
I can't update my system it manual control under ip address settings
I use my Sony account to log into the EA app. It was working fine a couple days ago but...
I would like to speak to Sony about recent issues
I can’t get into my PlayStation account, because I don’t have my old PlayStation anymor...
Trying to sign into an account on ps* but having trouble with password and security que...
Need to set up antenna on my TV. It is not a smart TV. It is a Sony bravia. Model numbe...
My hdmi on my ps* won’t work
My account was hacked, transactions have been taken care of but I’ve been logged out of...
Need help obtaining a certification I got through Sony
I changed my phone number now I can't sign into my Sony ps* account because of my two s...
Y’all banned me for no reason
Stolen items, hoping to lock down the accounts on my PlayStation so no one can get into them
Payments On My Credit Card Without Authorization.
I can’t sign into my PlayStation network account and my email and password are correct
Can’t sign into my ps*
my tv is not turning on and off
I bought mortal kombat ultimate from a GameStop I put it into my ps* and everything and...
See more issues reported by Sony customers

Does GetHuman write how-to guides because they are a partner of Sony?

GetHuman has no affiliation whatsoever with Sony, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Sony have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Sony Reference

Guidance for Other Companies

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