How do I get a refund from Rockstar Games?

In a nutshell: Rockstar users can refund digital purchases within 14 days if not used more than 2 hours. Refund applies to EU/UK/EEA customers. Physical purchases refunded

Introduction

Rockstar users can refund any downloadable content or digital game within 14 days of purchase, so long as they haven't used more than two hours of consecutive game time after purchase. The refund eligibility also applies to users who live in the EU/UK/EEA. Do note that the refund policy is only for games bought at Rockstar Games Launcher or Rockstar Games Store. If you purchase the game at another retailer and want it refunded, the only way to get a refund is by contacting the retailer. Read this guide to learn more about refunds at the Rockstar store.

Refunds for Physical Purchases

Buyers can also refund physical games or items purchased from the Rockstar Games Store if the item isn't received, is damaged or is defective. You can either get a refund or exchange it for the same item. You can only request a refund or exchange by contacting Rockstar Games Support. Keep reading; we'll provide you with their email address so you can contact Rockstar regarding your refund.

If you purchased digital games from the store and redeemed them at the Rockstar Games Launcher, you can get a refund within 14 days as long as the retailer allows it. For this transaction though, there are no refunds for virtual currency, physical goods and virtual goods.

If you need more information about Rockstar's Refund Policy, please open this link:

https://store.rockstargames.com/en/refund-and-return-policy

Additionally, note that Rockstar Games doesn't provide refunds for in-game items or virtual goods for Grand Theft Auto Online. You can only request for a refund by contacting Rockstar Support. Follow the steps below to contact Support.

How do I get a refund from Rockstar Games? (Step 1)

Go to the Support Page

Use this link: Select a Game: https://support.rockstargames.com/

Click the Game Purchased.

In this example, we'll choose Red Dead Redemption II.

How do I get a refund from Rockstar Games? (Step 3)

Select Purchase/Activation

How do I get a refund from Rockstar Games? (Step 4)

Tap Refunds

How do I get a refund from Rockstar Games? (Step 5)

Click Rockstar Store

How do I get a refund from Rockstar Games? (Step 6)

Click Contact Us

How do I get a refund from Rockstar Games? (Step 7)

Sign in To Your Account

They will ask you to either sign in to your account or join Rockstar Games. If you're already logged in, follow the instructions on how to submit a support ticket. Wait for the Rockstar Support team to get back to you about your refund concern.

On the Support page, Rockstar will also provide you with helpful resources. Check them first before contacting Support.

Email Rockstar Support

You can also email them at support@rockstargames.com for your refund concern.

Conclusion

If you live in the EU/UK/EEA, you won't be able to refund digital services that have been completed or performed fully and goods that were personalized. It's also not applicable to purchases of any digital content or games and you acknowledged that you will lose your right to withdrawal. Xsolla is the authorized merchant and reseller of Rockstar Games so Xsolla will issue all refunds bought from the Rockstar Games Launcher and Rockstar Games Store. If you still have other concerns about your Rockstar refunds or exchanges, please don't hesitate to get in touch with Customer Support.

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