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Instructions to help with popular customer service issues

Popular Redbox How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Redbox customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Redbox customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Redbox customers

I got a call back but it only rang once and who ever called hung up after letting my ph...
I had a free rental , and i returned the movie a day or two late but my bank statement...
Rented a movie that wouldn’t play. Got a code for free rental. Kiosk won’t accept the c...
live tv is working but no movies are working on free on demand
I can’t return a movie because I had hip replacement surgery and it has caused me not t...
I have returned * *discs last night but i only got one receipt for * disc. How do i fix this?
Seeing a charge for $** on my account for Redbox and was wondering for what it’s for.
No new movies. Usually Tuesday Redbox is updated. Sometimes days go by
I rented a movie on Saturday, July *. ****. I rented it at HEB in Waxahachie. I left th...
I rented two movies returned them both they were very late . But I was charged **.** th...
I have three codes for free rentals that my local Box won't accept. All three expire...
Was charged multiple times *.**, *.** and *.**...would like a refund of *.** to card en...
Charged multiple times. Should have on been charged *.**
local Red Boxes not functional
You guys charged me full amounts for movies that I returned back as they were a little...
When I tried returning my discs to the kiosk it only accepted one and would not take th...
Redbox kiosks are not functional or unplugged in this area. I have two movies that sho...
why no new releases aren't being put in our local red box kiosk at Dollar General...
See more issues reported by Redbox customers

Does GetHuman write how-to guides because they are a partner of Redbox?

GetHuman has no affiliation whatsoever with Redbox, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Redbox have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Redbox Reference

Guidance for Other Companies

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