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Instructions to help with popular customer service issues

Popular Optimum How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Optimum customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Optimum customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Optimum customers

I moved over a month ago and I thought I had signed up to cancel my plan already yet I...
People who came to do a install didn’t finish it. Nothing is working or hooked up
I would like to put the name of the account under another person, I no longer live at t...
Need a techID * to hook up new cable box
My son accidentally purchased a pay per view event. I would like to cancel
No call No show technician and no call back as promised.
**** *All working fine ... no complaints *Thank you for tenacity and help ... stay well...
When I attempt to Record a show My atlice DVR is showing (There is an issue with this r...
HBO max on streaming with account from Optimum
Cancel acct and credit my credit card
They just installed internet service and I am not getting my emails
My internet is not working. My download speed is **.* mbps and my upload speed is...
one of our cable boxes got fried during the storm. We went to your store today to try...
I was told that I had to pay ***$ to get my internet turned back on a week ago and I pa...
My wifi keeps turning off
Having problems with my internet and streaming
Internet router problem
Why they charging me $*** wen the month of agosto was $** and now says that I old all t...
See more issues reported by Optimum customers

Does GetHuman write how-to guides because they are a partner of Optimum?

GetHuman has no affiliation whatsoever with Optimum, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Optimum have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Optimum Reference

Guidance for Other Companies

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