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Instructions to help with popular customer service issues

Popular Optimum How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Optimum customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Optimum customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Optimum customers

BIlling. late fee and service fee due to credit card change. would like to have it waiv...
I just got service yesterday & ordered a WiFi extender with it. The technician left the...
I am moving out of state at the end of the summer and need some guidance.
We need a new optimum remote control.*The optimum employee took it with him by accident.
Internet and TV service not working. Troubleshooting by rebooting modem, cable box, or...
Internet and tv service are not working. Have reset and rebooted multiple times with n...
How can my Altice One display my time
My cable box keeps saying it’s overheating and there isn’t any heating going on. The bo...
Cable is out. Changes to several stations with no luck
I changed my cable tv service and it doesn’t work in the bedroom. Also I was unaware h...
Please advise how can I get the bill older than one year. I.e ******.
I received * text messages which shows I overpaid the bill. I paid $***.** with my Visa...
I am receiving harassing phone calls from multiple numbers. The callers are saying that...
misplaced my WiFi password
Need to discuss with customer service a problem with the billing on the account
My bill reverted to non vacation hold without my asking or before the * month time limi...
I am being charged for services I don't use
Our wifi has been out for * days. We followed all the troubleshooting advice and it it...
See more issues reported by Optimum customers

Does GetHuman write how-to guides because they are a partner of Optimum?

GetHuman has no affiliation whatsoever with Optimum, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Optimum have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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