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Instructions to help with popular customer service issues

Popular Optimum How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Optimum customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Optimum customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Optimum customers

Want to turn on my cable WiFi
I am getting a message that my wifi is not secure.
My wifi doesn’t work I think I need to pay a bill I need help making my wifi work
This is a billing issue
Internet is ridiculously spotty, paying for upgraded service and it’s not better at all
I was on with a man paying my bill and as he went to make the final payment and come ba...
I would like to know if my new address of ** Hampton Street in New Britain Ct is in you...
I work at the ** pct in bath beach brooklyn. We have an account. I need a cable box ins...
DVD recording is unable to display ise***. Yet AGAIN!!*What am I paying for?
I am not able to receive channels I have received before. Alert not authorized Err...
Need new phone lines ran
The auto pay on my account was shut off this causing my internet to be shut off. *I pai...
Inquiring about decreasing monthly payments or canceling plan.
Power went out due to a thunderstorm and now we have no cable or internet.
I bought a new router, picked up a new modem. Had a tech appointment scheduled for tomo...
My tel* *** *** *****I need my new cable card to be reauthorized * bind so that i recei...
Cable box not turning on
Thomas Marucci at ** Regency Drive in Norwalk, Ct. I have been getting terrible wifi s...
See more issues reported by Optimum customers

Does GetHuman write how-to guides because they are a partner of Optimum?

GetHuman has no affiliation whatsoever with Optimum, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Optimum have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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