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Instructions to help with popular customer service issues

Popular Optimum How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Optimum customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Optimum customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Optimum customers

I need to update my credit card to update autopay. ***Call at **********
Cable box is not working.. it just says boot.. I tried to unplug and restart and it jus...
Need to activate a new CableCard I received from the Optimum store.
Before I cancel regional sports I want to know what channels are part of this service
Just curious. On my bill it says ..change service requested...why?
My cable box in the living room is not responding says no signal
Tech hardwired my computer. Now my computer is dead
I want to change my password, so I can sign in to change my debit card number to a new one
I get HD channel not standard
Need to to resolve a payments regarding my Altice mobile account
No cable or internet Service keeps calling me to say it’s resolved and I can’t get in...
Account * ****-******-*** not recognized want new cards as previous lost**Glenn Hask...
Hello, my name is Yuliya Samuseva. My phone number ***-***-****. I have confusion about...
i'm having technical difficulties with my wifi access and IP address clashing with my VPN.
My internet service was installed less than one month ago and it keeps on freezing when...
I can't see any of my folders in my email.
Calling to cancel my internet service, so that I can switch to Verizon Fios.
I have called several different phone *s, but all the *s I called either had no selecti...
See more issues reported by Optimum customers

Does GetHuman write how-to guides because they are a partner of Optimum?

GetHuman has no affiliation whatsoever with Optimum, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Optimum have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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