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Instructions to help with popular customer service issues

Popular Navient How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Navient customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Navient customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Navient customers

Need my student loan account number
Get update on student loan information, covid ** status and details and set up student...
I have received a letter from Navient asking for "a clear copy of your Social Security...
Checking on loan repayment status
In **** I got first student loan. Entered military and stayed till ****. From **** till...
Need an agent to call me
Object: repayment Parent Plus loans*SSN: ***-**-*****We have had a change in our financ...
I’m unable to log in to my account to esign forms and now they have expired. Can the f...
Postpone payment due to coVid
I would like Navient to let me know who is managing my student loan. Mary C. Corbin
I sent my information to Navient as they were turning over my student loan to another l...
I need a default letter
I need my loan pay off amount, and your website is down. I wanted to talk to an agent...
I am in deferment why did I get a bill
I'd like to know the balance of the loans I cosigner and a hard copy of the new loan terms
I’m broke and didn’t realize I was so far behind on payments and need to figure out how...
I need to talk to someone today before *:** pm
I'm a disabled vet. I'm try in to get my student loan forgiving because I'm only gettin...
See more issues reported by Navient customers

Does GetHuman write how-to guides because they are a partner of Navient?

GetHuman has no affiliation whatsoever with Navient, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Navient have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Navient Reference

Guidance for Other Companies

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