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Instructions to help with popular customer service issues

Popular Navient How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Navient customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Navient customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Navient customers

Student loans that are not mines on my credit report. I need them removed.
info on loans i need some type of human to explain whats going on
I receive a call every day from Navient looking for a Pamela Williams who does not work...
cannot log-in to Navient.com
Trying to pay bill and can’t get online. Internal error ***
Trouble logging onto account. Can't find my user ID or password using my SSN * & birth...
I'm locked out of my account and I need to have my tax form **** emailed to me
Can't login to account and don't know my account number.
Please call ***-***-****. We don't use this cell phone for calls.
Stop calling our home phone at ***-***-****. Call are disturbing, you call constantly...
Please stop calling our home phone (***)***-****. We are living on social security, we...
Stop calling our home number (***)***-**** - we're on social security and paying what w...
Can not login in to my Navient account.
Recent payment history
Hi, This is my third attempt to correct a billing mistake. The first attempt was a call...
mi nombre jose a nieves bernard seguro social ***-**-**** quiero saber *si mi prestamo...
Is pay to delete a late payment available to delete a late payment from the year...
I need a statement for my loans with a payoff balance.
See more issues reported by Navient customers

Does GetHuman write how-to guides because they are a partner of Navient?

GetHuman has no affiliation whatsoever with Navient, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Navient have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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