Lyft has a lost and found function built into the app, so whether it was a small item or large, you need to know how to report the problem to Lyft. Here are the best ways to do so.
You've just enjoyed a Lyft ride, got to your destination safely, then waved at your driver as he/she drove away. But, after a few minutes, panic sets in since you've just realized that you forgot an essential, item in the cab. If it is your wallet or something else other than your phone and your driver hasn't gone too far, you can call them right away and get your item back.
But what happens if you realize it hours later or to make things worse, you leave your mobile phone in the vehicle with no way of reaching the driver? Do you just forget about everything and move on with your life? That doesn't have to be the case because many people out there leave lots of their stuff in the car.
Since it is a relatively common thing, Lyft has put in place a well-defined process of returning items to their rightful owners. Thanks to Lyft lost and found option; all your forgotten items will get returned to you safely and promptly. Here is how the process works:
If you forgot an item in Lyft other than your mobile phone and your ride was less than 24 hours ago, the first thing you need to do is try to contact your driver. Follow the steps outlined below to contact your driver:
PS: Your Lyft ride receipts also have the call and text options at the bottom. Lyft usually emails your ride receipt once you have rated your driver. If you call or text your driver and he/she doesn't respond in 24 hours, follow the steps outlined below to recover your lost item.
If you are trying to recover your forgotten items and your Lyft trip was more than 24 hours ago,you need to Contact Lyft Support for further assistance. However, before you contact the customer service department, try to call or text your driver first following the steps outlined above. To contact customer support, follow these steps:
Open the Lyft app and tap on the "Contact support" option. Make sure that you enter the following details:
PS: You need to keep in mind that when you forget an item in the cab, Lyft will try to help you to get it, but they don't accept responsibility for your lost items.
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