What Do I Do If My Lyft Account Was Deactivated?

However, if your Lyft account has been deactivated, it can be incredibly annoying and throw a wrench into your plans.The good news is that if your Lyft account was deactivated, and you believe you did not violate any Lyft rules, you can reactivate your account with these helpful tips.

Nov 18, 2019

Lyft is a ride-sharing service. The platform conveniently allows customers to book rides so they can be transported safely and quickly from one location to the next. Lyft is a great option if you are planning to drink, don't want to worry about parking, or don't have a car in your city.

However, if your Lyft account has been deactivated, it can be incredibly annoying and throw a wrench into your plans. Some reasons your account may have been deactivated include:

  • If you are a driver, your Lyft account can be deactivated because your license expires, you broke the law while driving, you drove a minor without their guardian, you were intoxicated or under the influence of substances while driving, you violated Lyft's anti-discriminatory policy or many other reasons.

  • If your account was deactivated as a passenger, it could be due to a mistake, someone with access to your account deleting the account, or that you could have been banned as a passenger due to dangerous behavior.

The good news is that if your Lyft account was deactivated, and you believe you did not violate any Lyft rules, you can reactivate your account. Keep reading for the simple step-by-step instructions.

Contact Lyft Support Online

  1. Go to https://help.lyft.com/hc/en-ca/articles/115013078788-My-account-is-deactivated

  2. Select 'Contact Support' at the bottom of the page.

  3. You will be redirected to a new page where you will have to fill out a form. Fill out the full name and phone number that is associated with your Lyft account, and a subject title.

  4. Under 'What do you need help with?' select 'I'm a passenger.'

  5. Next, select 'Profile and account settings,' then 'Can't log in.'

  6. And then, 'Received account disabled message.'

  7. A description box will appear. You are able to fill this out with a message about your deactivated account. If you have any details on why you think your account has been deleted, provide them here. The more details you provide, the faster Lyft can respond to your request.

  8. You will also be able to attach files or pictures if you have them.

  9. Select 'Submit.'

  10. You will receive an email from the Lyft Customer Support team with details and next step instructions if your account has been approved for reactivation.

Lyft Help Desk

If you do not want to wait to get a response from Lyft via email, you can also try the Lyft Help Desk. The Lyft Help Desk may have more information about why your account was disabled and what you can do to try to resolve it quickly.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
What Do I Do If My Lyft Account Was Deactivated?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Lyft Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Lyft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Lyft Account Was Deactivated? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Lyft

Asked 4 years ago
Updated 4 years ago
Viewed 3,441,834 times
Lyft
Deactivated Account
Lyft account access
Recover account
Customer support
Online support
Deactivated Account

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!