How Do I Return an Damaged Order to Lakeside Collection?
It's great being able to order items from the comfort of home, but there are times when the item arrives damaged. In this case, you will have to go through the process of returning the item so that you can either get a replacement or receive a refund for your purchase.
It's terrible when you order something online and wait for it to get there, but it finally arrives, damaged. Of course, nobody likes to receive a damaged item, not only do you have to wait to get another one that you can use, but you also have to go through the hassle of returning it and then get your money back. However, returning a damaged order to Lakeside is an easy process, which we will explain how to do in this article.
What to do if Your Order Arrives Damaged
First, don't get nervous and excited as some do. This happens to many people and it is easy to fix. Of course, nobody wants to go through the hassle of returning an item, but it is something everyone has to do at one time or another so it is best just to do it and get it over with right away.
Soon as you notice the damages, carefully put the item back in the box it came in along with everything else that was included in the package and contact a customer support agent by clicking here. The friendly support agent will ask you some questions about the damaged product along with whether you want a replacement item or your money back. Once all the information is established the agent will then issue you a FedEx prepaid return label with instructions on how to return the package.
You will need a printer to print the label out. Place the label on the outside of your package for a FedEx driver to see clearly when picking up the item or if you will be dropping the package off at a participating location, you can simply give the label to the clerk along with the product. Make sure you get a receipt when using the drop off method to return your item so you can prove you dropped it off.. Soon as Lakeside Collection receives your item they will issue a refund for the purchase amount that will go back to the payment method you used within a few days.
How Long Do I Have to Return a Damaged Item?
Keep in mind that if you received a damaged or defective item, you have 30 days to contact a customer support agent at Lakeside Collection who will help get the situation resolved in no time. Click here to contact an agent now.
What If I Received the Wrong Order?
You can also contact a support agent if you received the wrong order, including the wrong size color or other or if you just aren't completely satisfied with the product. Nobody should have to pay for something they just can't use or aren't satisfied with for any reason and the agents at Lakeside Collection understand this and will help you return the item.
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