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Instructions to help with popular customer service issues

Popular Comcast How-to Guides

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How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Comcast customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Comcast customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Comcast customers

I moved to a new address and have setup my internet and cable equipment but it’s not working.
No internet since yesterday at *pm
Trying to restore internet service
I need to change my cancellation date to a week later
TV stuck on * channel. Remote doesn't work
feel free to check the records of our account:we had multiple appointments scheduled an...
I was paying for somebody s account for years, I can’t do it any more. We need to stop it.
Recertify my ACP eligibility
You keep cutting out my cable tv service and I miss recording prorams on my Dvr. You do...
Having Some problems with my Internet do not have Internet and it is saying I’ve caught...
Our work phones do not work and someone call me on my cell phone
Login to server with username *****@***.com failed.**Logins with NEW P...
I can’t get MSNBC on my phone. Is Comcast*Xfinity down? My zip code is ***** in State...
I have been watching Fox News on my phone for years and now it is saying that it is not...
Need to unlock my fully paid off Samsung s** for international use in about a week
Want to add paramount channel to my cable package
Add paramount channel to my package
Peacock is not coming up on TV and I have it
See more issues reported by Comcast customers

Does GetHuman write how-to guides because they are a partner of Comcast?

GetHuman has no affiliation whatsoever with Comcast, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Comcast have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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